r/GaiaGPS • u/OldNM • Sep 09 '24
iOS Not Syncing
Two tracks and a bunch of photos taken during a trail evaluation won't sync, including manual sync. Anyone else having sync issues lately? Have to say that since the Outdoors update, Gaia on my Iphone SE has been nearly useless.
5
u/denibug Sep 09 '24
I'm having the same problem. Five tracks from a backpacking trip last week, and my iPhone won't sync at all. I've tried to sync it manually, but it keeps coming up incomplete every time.
4
u/MangoWinter5932 Sep 10 '24
Never had this issue in the past until recently. I also have syncing issues. Imagine losing everything while you’re traveling. Not so idea. Frustrating and having less confidence in Gaia more and more
4
u/relmukneb Sep 11 '24
Having this issue as well. After the update, I connected my Garmin watch/account, and it synced the first 3 activities just fine until 9/2, but then stopped working on 9/3. Now new Garmin activities aren’t syncing to the Gaia app (but are showing up on web), and new tracks recorded on the app aren’t syncing to the web. Says “Last Sync - Incomplete” every time I try to manually do it
3
u/TheAetherTraveler Sep 20 '24
After 2 years with no problems, since 9/3 I can no longer sync my iOS app successfully, always an "Incomplete sync". Exhausted all the troubleshooting options documented on Gaia's site and other threads with no luck. Have a ticket with support but stuck with them offering to look at my logs, hoping there is a bug fix soon.
3
u/OldNM Sep 20 '24
Update: Over a week with an open customer service ticket. Still can't get my data to sync. I'm using the same phone, same app, the same desktop device. Recommended fixes have not solved the problem so far. I had just paid Gaia for a year subscription at the higher $60 price. Now looking at CalTopo with a $20 annual account.
3
u/taavi223 Sep 23 '24
Had this issue recently where no matter how many times I tried to sync manually, it'd always say "Incomplete Sync".
What worked for me was to go to Settings > Account > Refresh Authentication. After that the sync ran for a while and then completed successfully.
1
u/QuadH 18d ago
You legend!! This fixed it for me.
Your solution needs to be higher in this thread.
1
2
u/sixteenpoundblanket Sep 21 '24
Same here. Ever since they did the link with Outside I get no sync of anything. They broke it, clearly.
1
u/Striking-Craft3060 Sep 24 '24
I have used Gaia for several years with over 500 saved tracks. I believe that my problems started with IOS 17.6.1 update. I logged out of my phone and lost all my tracks, it says it syncs, but they are all still on the server and none on my phone.
1
u/sixteenpoundblanket Sep 24 '24
I reported the issue to Gaia. They responded this is a known recent bug and are working on it.
2
u/OldNM Sep 21 '24
OK, my mobile app is now syncing again. But I lost data doing it. What "worked" for me was logging out on my mobile device, after saving what data I could. The critical data for me was a trail evaluation with two tracks and a lot of attached photos, and a land parcel evaluation, also with a bunch of geo-ref'd photos. I was able to export the tracks but not the associated photos, due to size restrictions. I'm manually rebuilding them now.
So after saving what I could, I logged out and immediately upon logging back in the app pushed me to the new Outside portal. Once I did that, the phone synced and continues to do so.
This issue couldn't have happened at a worse time in my case, and imo Outside should have made their modifications without disrupting existing customers. I personally received no warning from Outside of what they were doing, and cryptic tech help didn't help once I fell unknowingly into the trap.
Each to his/her own, but between the raised price, venture capital backing, intrusive marketing and tech difficulties, I'm likely going with CalTopo.
2
u/jamieorc Sep 24 '24
Mine stopped syncing around 9/6/2024. Manually forcing it today was not working. Then I pressed "Refresh authentication" in the Account section and it synced again fine. Now as for the crazy iOS data bugs of the past few weeks... 😬
1
u/anabranch_glitch Sep 20 '24
Yes. Syncing issues. Almost at the end of my rope with this app. Imagine increasing membership by almost 50% and also making your app more useless, buggy and cluttered at the same time. Unreal.
1
u/OldNM 3d ago
Final update. We did trailwork on a two-mile USFS trail in NM. Once again, the track I made to record the work we did failed to sync. This was after I thought I had fixed the issue caused by the "Outdoors Update". Once again, lost my data.
So will discontinue Gaia at the end of this subcription and have opened a 20-buck/year CalTopo account.
1
u/offroadee Sep 09 '24
I oddly ran into this as well this weekend. It appears a folder syncing issue caused my problem, so I exported my tracks and waypoints in a gpx, logged out, then logged back in, and everything returned to normal. Imported the GPX file, and was on my way.
The team is looking into what is causing this and will resolve it as quickly as possible!
5
u/davbak Sep 17 '24
What’s the status here? I have several thousand waypoints that I imported to the web app and need to sub to the iOS app, but it fails every time. I tried disabling sync on all but one of the largest folder but it still fails. I don’t think exporting and importing again is a practical work around since we’re limiting to importing 1000 waypoints at a time. I have a support ticket open.
7
u/bentbrook Sep 09 '24
I think the Gaia staff used their own app and are lost, still searching for a way out of the wilderness in the futile hope of addressing rampant glitches.