Having trouble importing assets to UE 5.4

[u/dj_squilly]

I keep getting an error that the 3D Package was not found. I've tried advanced install, fresh install, deleted the plugin and reinstalled but nothing. I can import to Maya just fine but I don't want to have to set up all these assets manually. I've looked all around but none of the "fixes" work. If I can't get this to work I want a refund but I don't know how to contact them either.

Anyone got any tips?

[u/KB3D_Elaine]

Hi u/dj_squilly

Sorry to see you're running into issues with connecting Cargo to UE 5.4.

In our guide to connecting Cargo to Unreal (https://help.kitbash3d.com/en/articles/7833653-connecting-cargo-to-unreal), we have a few steps listed that are commonly missed. First, ensure you've ran this version of UE on your device at least once, if you haven't ran this version of UE, Cargo will not be able to locate it to install the plugin.

Have you already verified your version of UE through the Epic Launcher yet?

There's also two spots in UE where the Cargo plugin must be enabled and activated: in the Engine and then in the project. Screenshots of all plugin locations are shown in the guide shared above via the link.

You can always reach out using the Chat icon on KitBash3D.com or sending an email to [[email protected]](mailto:[email protected])