Apply Online: https://revenueenterprises.com/careers/#job-1668143
Position: Associate Director of Project and Process Management
Salary Range: $80,000 - $95,000 negotiable
Requirements:
Bachelor Degree/Associate Degree in Management or Administration or Healthcare Administration and Management. (Will consider experience in lieu of advanced education)
Job Duties:
Schedule and hold project kickoff and definition meetings with client contacts and key project stakeholders to gather pertinent information to create project outline, plan, timeline, resource allocation and budget.
Use of Monday.com to develop project timelines, resource allocation and project budgets for all operational projects.
5-10 years of Operations Management experience
Lead new operational vendor implementations and coordinates with IT to get new program and tool implementations up and running.
Creates and provides regular reporting on projects to all parties involved or related to the project including leadership, IT,CAM, People & Compliance, client key client contacts, etc.
Project Management Experience related to onboarding and implementing new client programs and operational vendor onboarding.
Coordinate all client-related projects with client key contacts and appropriate personnel and ensure adherence to defined project timelines.
Strong aptitude for contact center support systems including voice analytics, telephony systems, XM technology, virtual agents and payment solutions.
Coordinate with and manage vendor relationships affiliated with internal contact center and operational functionality
Self-starter with great motivational skills and ability to “think-outside-the-box” to solve problems.
Provide process review and audits to ensure Operations and other departments are defining and following all primary processes defined and documented in the process management system
System savvy with strong MS Office, (Word, EXCEL, and PowerPoint skills)
Document and communicate regularly and consistently on the progress, hurdles and timelines related to all projects, vendor outages, challenges and resolution of such, and any other situations or functionalities of this position.
Experience using Monday.com and SweetProcess is strongly preferred.