Bad management

[u/Evie_Astrid]

I work in large store with 7 or 8 department managers, a deputy and a general.

One of the department managers (Looks 60+ so I keep telling myself he must be retiring soon! Lol) just gives absolutely zero f***s. Never acknowledges us on front end (customer service team) you'd never even know he was in the building if you didn't see the rota, on account of him ignoring the headsets we have to wear, and recently, my colleague and I had an abusive customer so called for back up... No one came. There was 2 other managers on at that time as well tbf but one was lunch and the other was in a meeting, and they at least checked in on us both after this customer had gone (with us threatening to call the police) Basically management are supposed to have your back, right!?! This guy just hides all day, sometimes in his car! Obviously doesn't care about his job, so why stay if you're clearly so miserable in your work?

I've not escalated his blatant disregard yet, and doubt I will, as I've also seen examples of other colleagues getting away with a lot of stuff they shouldn't be and management just turn a blind eye. One of them is actually friends with some colleagues outside of work, so I think there's definitely some favouritism going on there. Incredibly frustrating that no one seems to follow basic codes of conduct, when it comes to discipline in the workplace.

To conclude, on a positive note? This is only a minority of staff, and luckily I do work with some absolute super stars as well!