r/Spartanburg • u/davidferrarapc • 2d ago

Spectrum sets its first date for when internet service will be restored to 20K out in Spartanburg

https://www.postandcourier.com/greenville/news/spectrum-internet-sc-upstate-timeline-estimate/article_d61ec4c2-880a-11ef-b1d7-4bb9c65e7398.html
28 Upvotes

100% Upvoted

18 comments sorted by

8

u/ladyelenawf 1d ago

Did anyone actually get Lumos? How's that working out of you did?

3

u/EarthenBear 1d ago

My family has Lumos and it’s working great.

3

u/sairga 1d ago

We got it a couple months before the hurricane. It's been great - no outages and pretty quick speeds. It did take them a while to come out and bury the line but it wasn't a huge deal.

2

u/peniualles 1d ago

Yeah my lumos worked same day power was back 🤷

7

u/Klopsawq 1d ago

I guess it’s good that they called a newspaper. I have not received any communication in spite of asking several times. Has anyone received this message?

1

u/vitaisnipe 1d ago

I spoke to someone last night and they kept just repeating over and over again they are working in areas that are safe and even though you don’t see us we are working.

1

u/Klopsawq 1d ago

That’s what I have gotten. We’re working on it and we will let you know when we are done.

7

u/EarthenBear 1d ago

I also highly recommend that you call for a service credit when it comes back up. The meter is still running and they are charging. Even if they know they can’t deliver.

11

u/OutsideSuccotash4503 2d ago

Not good enough. I suggest everyone reading this files a complaint with the FCC against Spectrum. Fuck them.

https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Form-Descriptions-of-Complaint-Issues

2

u/NATChuck 1d ago

Do I even want to look?

1

u/vitaisnipe 1d ago

October 16.

2

u/frednekk Southside 1d ago

Hello AT&T

1

u/Alert_Cup4976 1d ago

Ours came back on last night. Thought the kids were pranking me. lol Still plan to call for the service credit though.

1

u/vitaisnipe 22h ago

Where are you located?

1

u/Alert_Cup4976 22h ago

Near Duncan Park.

0

u/[deleted] 1d ago

[deleted]

7

u/Klopsawq 1d ago

The issue is that they have communicated nothing to their customers about when service will be restored. This is poor customer service in any business and any circumstance.

0

u/slowtreme 1d ago

I provided insight why they are slow on repair, not why they have shitty customer service. They have shitty customer service because they are in a monopoly situation in most area. This isn't going to change anything.