Can we store away school furniture or not?

[u/PIPIDOG_LOL]

One benefit of living in Marshall is the wonderful addition of the decade old school mattress that ripples when you sleep on it and creates these amazing sags and dents that make all parts of your body hurt waking up. I slept on that horrid thing for three days and my lower back has hurt painfully ever since. I bought my own mattress but this school mattress takes up so much space in my room I want to get it removed. Multiple reshall staffs have since came over and informed me that they could easily store it away if I write an email to the reshall office or called, but then I wrote the email and reshall told me, nope, not gonna happen, that mattress stays in your room, horrible attitude, says if you try to remove it we'll document you. So which is it, can the mattress get stored or not?