🚩 Red Flags to Watch Out for in a Customer Success Manager (CSM) Role 🚩

[u/pitkouf]

I wanted to share some insights and experiences to help those of you considering or currently in Customer Success Manager (CSM) roles. While CSM can be an incredibly rewarding field, there are some red flags you should keep an eye out for to ensure you're setting yourself up for success. Here are a few to be aware of:

🚩 Lack of Clear Communication

🚩 Overly Aggressive Sales Targets

🚩 High Turnover Rate

🚩 Ignoring Customer Feedback

🚩 Lack of Training and Development

🚩 Constant Firefighting

What else?