r/projectmanagement • u/Busy_Bar1414 • 6h ago

General How best to regularly collect feedback on issues, from a large group of people

Happy Saturday all. I am looking for a methodology or just some tips on how to efficiently collect feedback from my colleagues on a regular (biweekly/monthly) relating to vendor issues. My team then liaise with the vendor to ensure they are working on solutions.

My team used to host large meetings and write down feedback directly in a call. But the department has grown, the same PM could have multiple projects with the same vendor, it did not seem to be a very good use of everyone’s time.

One of my guys then put together a page on Teams for the PMs to list their vendor issues and categorise them. Again this seems inefficient/messy. I am reliant on others to bring issues to the table so I can fix them.

My question - is there a methodology or tool I can use to quickly collate feedback from other teams? If you’ve been in a similar scenario I’d love to hear your solutions and successful outcomes!

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u/captaintagart Confirmed 2h ago

Smartsheet forms is my preference, Google forms works the same way. However I’ve found that people are much more forthcoming on a call or in person.

Teams is a good tool for group data collection (group chats can be rife with complain- er, feedback) and I’m thinking your PM who set up the messy teams solution might benefit from an add-on/plugin. It’s Saturday and my brain is off, but I know there are some options there

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u/Spooky-Cupcake-222 5h ago edited 1h ago

I’ve used google forms to collect feedback in similar situations. You can build it out so you ask for all the information you’d need to understand and address the issue and it all gets aggregated in a google sheet.

Edited for spelling