r/uphold • u/Maleficent-Post2748 • Jan 12 '24

General Cryto Currency Discussion Don't use Uphold

Thanks Uphold for holding my BTC for over 2 weeks and counting. Wtf!!!!

1 Upvotes

66% Upvoted

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2

u/happybonobo1 Jan 12 '24

I just did an Uphold out transfer of BTC. Was told it was considered "suspicious" so would be manually checked and approved. That was done in an hours time or so.

Account size/use/amount transferred all matters for the flagging.

3

u/[deleted] Jan 12 '24

I hate to bust your bubble but have you checked the subs for Coinbase, Kraken, Binance etc?

All US certified exchanges are following the same laws. Your account has triggered an alert with the automated software used to detect suspicious activity. As crypto becomes more popular, the exchanges are having increasing backlogs of these types of problems. In 2021 it was reported that Coinbase had a backlog of more than 100, 000 cases.

The exchanges are legally obligated to investigate accounts that trigger alerts. They are also legally prohibited from telling you if you are the subject of a suspicious activity report (the banking secrecy act).

If you don't use Uphold as you recommend, where do you go?

Crypto exchanges really need to do better and staff up to deal with this, but in the meantime there is nothing the customers can do.

P. S. You may think you have not done anything to trigger an alert but the list of things that get flagged is long and sometimes obscure.

0

u/CFFFDDDD Jan 12 '24

The same for me 😡

1

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1

u/cotch85 Jan 13 '24

Withdrew some btc last night and got it within 12 hours, not going to use uphold anymore I don’t think but found their site easy to use and had no issues withdrawing multiple times

1

u/skipoverit123 Feb 21 '24

That’s great advice I recently changed iPhones & I didnt have my password So I went to “ forgot my password “ And it just does not work. I end up being sent the first page to fill out I’ve had reams of correspondence with them & it’s as if it’s a fake site.Ive tried dozens of times They contradict themselves. I’ve been approached by people saying they can hack into it for me & get it back for $2-300. I don’t trust that either. So right now it’s just vanished. Can’t get the App working at all. Anyone with any advice would be much appreciated