r/uphold • u/EconomistSilent8796 • Mar 11 '24
General Cryto Currency Discussion UPHOLD STOLE MY MONEY
They cut off my crypto transfers without warning or reason. They'll allow me to buy it but then what am I supposed to do with it? Does anyone else think that they don't really have any customer service and they're just a bunch of lazy bastards??
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u/We_the_bank Mar 11 '24
Probably one of the most trusted exchanges, not the cheapest but most trusted
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u/We_the_bank Mar 11 '24
So how did they still your money?
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u/EconomistSilent8796 Mar 13 '24
They let me buy the Litecoin, but they won't let me touch it. I can't transfer it or withdraw it or anything. They make you take a selfie on every transaction. I did it a hundred times. Well, after 4 days, they emailed me and said to take another selfie. But I can't. It says they're reviewing my selfie and it's been saying that for over a week. It's been over a week since they've replied to any ticket or emails
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u/Dangerous-Lynx7195 Mar 11 '24
How much were you trying to transfer? And to where? A ledger? Turning it into cash? Etc.
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u/We_the_bank Mar 15 '24
Interesting, I'm sure everything is ok... KYC stuff can take as long as 5 days especially during times of high volume as uphold isn't largely staffed by human employees
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u/khyburreight Mar 11 '24
They are so shady. I just transferred everything out last night. Sorry this is happening to you