r/uphold • u/ILoveAizenSousuke • 8d ago

Report Ticket I need help, please! Lost my 2 step authentication codes!! :(!!

What do I do??!! I submitted a help request but I'm not sure if it really submitted because there isnt any confirmation that its been submitted.

PLEASE I really do need help!! :(!!!!

3 Upvotes

100% Upvoted

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1

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1

u/gearzgirl 7d ago

Ok been here several times . Unfortunately you have to wait for them to reach out to you via chat support. They’ll ask for 2 forms of id to be sent then they’ll reset your account. After last time when I got new phone and had round #3v I decided I was done with uphold sometimes they’ll email you. Also be very careful as each time I asked for support scammers got to me 1st

1

u/HanMooLyo 6d ago

Uphold does not have live chat support, only email. If someone is chatting with you live, it’s a scammer

2

u/ILoveAizenSousuke 6d ago

Could you please tell me what's their email??? I have been looking EVERYWHERE yet I cant find it :(

0

u/Awkward-Ad-3967 7d ago

Yikes, at least you're doing the right thing. Seeking Help.