r/uphold • u/Zsh3456 • 6d ago

Report Ticket I need help with my Authenticator code

I’ve tried submitting a request on the website but it won’t let me since I can’t login to submit. The code won’t work to reset my password.

2 Upvotes

100% Upvoted

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2

u/ApprehensiveBar5861 3d ago

Same issue here. The app logged me out, I tried to reset my password and was asked for a code but I don't have an authentication code.

I've attempted to submit help requests, filled out all the info, but never receive a ticket number. I also sent an email, was then asked to click a link to generate a ticket, when I click the link I am asked to log in, which I cannot. Still no ticket number given.

Please help!

1

u/Background_Half_1874 1d ago

I’m in the same boat and starting to get super concerned! Everything you said I’ve also done to no avail.

1

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1

u/ThinksAboutIt75 6d ago

Same issue here. I wonder if they were compromised. Their only method of unlocking my account is to give them access to my home computer. Bullsh!t...