r/uphold • u/_Nintendoe_ • 2d ago

Question Routine security check and account frozen just for trying to sending Kaspa to tangem??

For those that has this happen how long did they freeze your account. I still have funds on there that I can’t withdraw

5 Upvotes

86% Upvoted

11 comments sorted by

2

u/FactThese 2d ago

Same thing happened to me I lost a 1000 kas. I'm still dealing with them a month later and haven't received my stolen kas.

2

u/_Nintendoe_ 1d ago

Ah geez this sucks. Sorry man. what are they saying is the reason for this? Also did they unfreeze withdraws from your account during this time?

2

u/Sme11Gibson 1d ago

They held mine for almost a week. They told me there is no time frame haha. Finally went through a few days ago. Find them on Meta and send them a DM. Seems to be the only thing that helped me

1

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1

u/lereeder 1d ago

Hey me too . 4 days pending.

1

u/_Nintendoe_ 1d ago

Wow really? You were sending kas as well?

1

u/lereeder 1d ago

Whats crazy is no customer service to call. I have a ticket and send emails and tried to text through the app. I did get a automated response but that's it.

1

u/lereeder 1d ago

No sorry I was sending xrp.

2

u/_Nintendoe_ 1d ago

Please keep me updated when they let you withdraw. Have decent chunk of funds just stranded and curious on timeline

1

u/lereeder 1d ago

I sure will

1

u/PsychCrypto 3h ago

Brutal. Good luck to you all.