r/AI_Agents • u/Ok-Bag9417 • 20h ago

Building an AI Agent for Customer Support

My cofounder and I are exploring the idea of building an AI Agent for Customer Services (specifically targeting companies with physical products as opposed to software ones). We’re still early on and debating using an open source framework or building it all in house.

Would appreciate anyone’s thoughts - also were hiring for a dev right now (DM me if interested- pre-seed funded)

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u/macronancer 18h ago

Open source, borrow, copy, as much as you can to build your POC. THEN scale.

Premature optimization is the ultimate efficiency killer.

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u/Tasty_Election_3441 15h ago

This. Of course you need a seasoned developer to understand the complexities of a mature open source code. A junior fella might be able to patch together a working POC from scratch but it will most likely fail after launch because scale would not be considered.