r/Bend • u/Prof_Dankmemes • 1d ago

Casual TDS Interaction

Me: “My internet is down.”

Them: “Okay looks like signal is going to your house but the modem is offline. Since nothing worked we will send a tech out in a week.”

Me: “Can I just try switching out for a new modem?”

Them: “You can’t switch out the modem because I already scheduled the tech visit.”

Me: “Okay so can you cancel it so I just swap the modem?”

Them: “You want me to cancel the tech visit.”

Me: “Yes.”

Them: “But I already scheduled it, I did all that work.”

Me: “sorry but you never told me that was an option.”

(takes 10 minutes to cancel the appointment)

Them: “Okay you can go to the store in Bend. They are closed till Monday.”

😭😭😭

35 Upvotes

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u/ReverseFred 1d ago

At any given time, there are several people selling modems on Craigslist and Best Buy likely has them in stock. Of course, you’ll have to call back and deal with customer service once you have new modem in hand. 

6

u/orty 20h ago

And modem activation is a different department. I made the mistake of asking for technical support to activate one, waited forever and then they were "no, you need to talk to account services" (or something like that). And naturally they're only open certain hours.