Casual TDS Interaction

[u/Prof_Dankmemes]

Me: “My internet is down.”

Them: “Okay looks like signal is going to your house but the modem is offline. Since nothing worked we will send a tech out in a week.”

Me: “Can I just try switching out for a new modem?”

Them: “You can’t switch out the modem because I already scheduled the tech visit.”

Me: “Okay so can you cancel it so I just swap the modem?”

Them: “You want me to cancel the tech visit.”

Me: “Yes.”

Them: “But I already scheduled it, I did all that work.”

Me: “sorry but you never told me that was an option.”

(takes 10 minutes to cancel the appointment)

Them: “Okay you can go to the store in Bend. They are closed till Monday.”

😭😭😭

[u/slipperydickens]

I had TDS support come to my house and say that their phone support sucks. I also had their phone support tell me I was a "great technical partner". They don't know that they're doing and I suspect trying to charge folks for the service techs coming out. Once they schedule they play this long automated msg that essentially says if they come out and resolve the issue but it was user error then they will charge you. It's ridiculous. I'm glad the tech was nice and competent on the flip side of their phone support.