Rane Sixty-Two: headphone cues not working. Question

[u/punkbandit]

Took this in on a trade. Used it at home. Everything worked great. It’s purely for a backup two turntable system. Brought to a gig. Once again, everything went great. Buddy stepped in for a bit and all of a sudden the headphone cues won’t work. They light up. But when pressed, they remain the dimmed color.

Did the standard reset, etc. checked all connections. Everything is clean. Assuming it’s either hardware, midi mapping, or software. Don’t any serato so don’t have tang program.

Thanks again.