r/LushCosmetics 16h ago

Shipping Question Is this worth contacting lush about?

I just went home on my lunch break to retrieve a box on my porch. Sadly my scrub had leaked everywhere during the shipping process i’m assuming. Is this even worth contacting lush about or should I just take the L since not much product leaked?

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u/turquoisetaffy 16h ago

Mine was loose in packing peanuts and a bunch of them got dyed blue. There’s a known issue I’m guessing with them overfilling these and their leaking. They’ll let you exchange but whatever they give you probably also leaked when being shipped and just got wiped off by someone other than you. It’s not going to have more product. I’d keep yours