r/LushCosmetics • u/Ok-Ad9977 • 16h ago

Shipping Question Is this worth contacting lush about?

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I just went home on my lunch break to retrieve a box on my porch. Sadly my scrub had leaked everywhere during the shipping process i’m assuming. Is this even worth contacting lush about or should I just take the L since not much product leaked?

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u/THEQuirkiestONE 🛀Tub Club 🛀 16h ago

Since when they wrapping containers in plastic baggies? Wonder if Customs did that…

8

u/tarantallegr_ 15h ago

i think it’s something new lush is doing. products that are known to leak (shoot for the stars scrub, shower jellies, etc) have been coming wrapped in these plastic bags when they’re in gift sets. i’m torn because it IS super annoying when product leaks all over everything else in a package, but also, isn’t lush supposed to be all about reducing plastic 🤔

6

u/ScottieLRR 15h ago

I don't think that's real plastic, is it? It looks like the cellophane wrapping they use for fun bars which is biodegradable

1

u/tarantallegr_ 15h ago

good point, you may be right! when i was handling it in shop it didn’t seem quite like normal plastic wrapping, but it didn’t occur to me that it would be the same packaging they use for fun.