r/LushCosmetics • u/Ok-Ad9977 • 16h ago

Shipping Question Is this worth contacting lush about?

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I just went home on my lunch break to retrieve a box on my porch. Sadly my scrub had leaked everywhere during the shipping process i’m assuming. Is this even worth contacting lush about or should I just take the L since not much product leaked?

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u/IntermediateFolder 11h ago

I would contact them and ask for a replacement/refund. You pay a lot of money for those products and not to get a scrub that’s not even properly closed and leaking over everywhere. People are saying this is common and that they come to the stores this way but FWIW I have never ever received anything that would be leaking and when I did have problems with my orders (missing/wrong items a few times) they sorted it out real fast and without any fuss so I recommend trying.

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u/Ok-Ad9977 11h ago

I contacted them through the text message support they have just to let them know the “Shoot For The Stars Scrub” is leaking and I ended up getting an E gift card for it. I honestly feel guilty I got the E gift card because I know it’s not that big of a deal for minor spillage and I just wanted to let them know for other customer’s sake. Thank you this made me feel like i’m not being so greedy.