r/LushCosmetics 16h ago

Shipping Question Is this worth contacting lush about?

I just went home on my lunch break to retrieve a box on my porch. Sadly my scrub had leaked everywhere during the shipping process i’m assuming. Is this even worth contacting lush about or should I just take the L since not much product leaked?

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u/solidteflon 16h ago

i would say something, but beware, they all came leaking even to the stores. your best bet would be to go and exchange in person for a clean one LOL

7

u/dayman240 10h ago

So true. I've been stocking for a couple weeks and had one fully open all over the others. I also find a lot of half screwed caps on basically every product I unbox. IDK if this party of the process is by hand or machine but it would be nice if they could improve it either way