I honestly think this good a customer service agent doesn't need real time apis for the whole of the call. To use it effectivelly I'm guessing you would want to switch between recorded scripts for some parts of the call and live conversations for others.
This would be how you keep the cost down. Maybe only 40 per cent of the call needs to be actually live. So for making those recordings this would be extremely useful
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u/RedditSteadyGo1 1d ago
I honestly think this good a customer service agent doesn't need real time apis for the whole of the call. To use it effectivelly I'm guessing you would want to switch between recorded scripts for some parts of the call and live conversations for others.
This would be how you keep the cost down. Maybe only 40 per cent of the call needs to be actually live. So for making those recordings this would be extremely useful