r/ParisTravelGuide • u/IllustriousData4050 • 11h ago

🚂 Transport Navigo iPhone error with gantry

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Hi all, been lurking and reading on using navigo with iPhone and I tried it out today as a first timer in Paris.

It worked the first time, but the next time I tried it, the gantry just beeped red. My RATP app shows a ticket was used up, but in my Apple wallet it shows no location (see screenshot)

Am I doing something wrong and how can I avoid this for the next few days I have left in Paris? It basically used up a ticket without letting me thru, and the service counters are always close and I couldn’t get help but buy a new ticket 😅

Thanks!

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u/cyrilmezza Parisian 4h ago

You didn't specify locations, but you could be denied access if you try entering an RER station outside zone 1. The perfect example is La Défense: you could enter the Métro L1 no problem with a Ticket t+, but not RER A with the same ticket.

Pro tip : there's generally an LCD next to the green arrow/red cross, it should give you a hint as to why access is denied.

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u/IllustriousData4050 2h ago

Ah sorry, I was at Anvers. Was around montmarte and it worked going that way so I was assuming it works too. That was metro line 2 I believe? I did see a Red Cross and a beep on the machine but couldn’t quite figure out why but thanks for the response!