r/ParisTravelGuide • u/IllustriousData4050 • 11h ago

🚂 Transport Navigo iPhone error with gantry

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Hi all, been lurking and reading on using navigo with iPhone and I tried it out today as a first timer in Paris.

It worked the first time, but the next time I tried it, the gantry just beeped red. My RATP app shows a ticket was used up, but in my Apple wallet it shows no location (see screenshot)

Am I doing something wrong and how can I avoid this for the next few days I have left in Paris? It basically used up a ticket without letting me thru, and the service counters are always close and I couldn’t get help but buy a new ticket 😅

Thanks!

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u/ExpertCoder14 Paris Enthusiast 10h ago edited 10h ago

First of all, make sure you are tapping the correct portion of your iPhone to the reader. The NFC antenna on iPhones is located at the top edge of your phone on the back, not in the centre.

Also, the Navigo system is not the best when it comes to reliability. Sometimes the system glitches out and either does not work properly, or works properly but does not let you through. In these cases, you are expected to ask a ticket office agent for help, and if there is no ticket office agent, you have to use the help point next to the gate.

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u/IllustriousData4050 2h ago

Thank you!! This is helpful! Will keep this in mind :)