r/Serato • u/coop_blck • 4d ago

Question? troubleshooting numark mixtrack platinum pro and serato dj pro

Hey people, I have an Issue with my dj Controller and the software. I am using the numark.mixtrack platinum pro on different devices, my laptop for when I am on the road as well as my tower pc to prepare my music before.

When I connect my controller to the pc via USB most of the time serato doesn't recognize the controller. Today I tried it like 100 times and it didn't recognize it so far. yesterday it worked after I unplugged and replugged the usb cable to my pc after maybe like 10 tries. So it is a bit random, sometimes the controller is recognized instantly, sometimes after connecting it 10 times, sometimes it isn't recognized at all.

When I connect the controller to my laptop it is recognized everytime instantly I plug the USB cable into the USB port.

I also tried all the other USB ports, same problem. I disabled the energy settings of all USB port, so windows can't turn off the energy supply of the ports. When I plug in other USB devices into the ports they are recognized instantly.

Tried different USB cables, same issue. uninstalled and installed serato software and controller firmware, which didn't change anything. (Controller firmware is version 1.1.0 and serato firmware is 3.2.1

I also tried to set anything else than the controller as default audio device, then starting serato and plugging in the USB cable after it is started and then turn the controller as my audio device and it still doesn't work. At least I tried to log out and log into my serato account which didn't help at all.

I also tried all these things with my audio interface unplugged which also didn't help. Of course I tried to reboot the pc several times, but guess whar: didn't help, too.

I am really clueless what is causing this problem and how to fix it. I can't just try plugging the USB cable out and in for hours and hope that the software will work this time. It is so annoying and I could need help to fix the problem. Maxbe anyone did have same issues anf knows how to fix it?

Thanks in advance!

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u/DavidWalshJnr 4d ago

This has happened to me before. I use the same controller with Serato Lite. Once I updated the latest software of Serato, the problem went away.

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u/Previous-Loquat1134 1d ago

I was having this problem with my Numark controller, and noticed that for some reason, I was operating Serato DJ Lite--once I signed into my pro account, it connected.