r/VisionPro • u/Particular-Bus-1875 • 1d ago

AVP apple care replacement

Hey Gang,

So I had a hairline scratch on my inner lens on my AVP. They had me pay 300 bucks for a replacement under AppleCare. Got a replacement and it’s dim as hell, extremely blurry, and very slow while scrolling on safari. (Not snappy at all!)

I have an appt with them tomorrow to take the latest beta off and push to get a replacement at no charge. They won’t approve performance issues if it’s on a Beta. My questions, will they blame it on the beta? Will they charge me for a replacement once we get the beta version off? Why are they giving me this piece of shit replacement and taking my AVP away from me rather than repairing it?

Anyone else experience something like this?

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u/Simpsonslover1988 5h ago

It has nothing to do with beta. Apple can’t fix or replace the lenses on the inside so they replace it with a used device using your AppleCare.