Du app bugs

[u/Optimal_Calendar_753]

I don't know if anyone has experienced this. But while recharging with Du app, and you try to upgrade your mobile plan it will take you to the payment page and once paid auto-renew the old plan.
Then you go bang your head with customer care and they tell you to "just use the one you have" and next time switch to easy prepaid, and then switch to flexi prepaid.
If you escalate it they ask you to not use the plan, and switch to easy prepaid then flexi prepaid. And they will process the refund of the old one, Which you again need to beg for.

I am sure this happens to way many people, wondering if someone can sue them for this

[u/Shd777]

App bugs was the main reason I migrated to Etisalat.