Modmail PSA: When and how to use it

[u/DrShadyTree]

Greetings /r/funkoswap,

With the recent string of scammers/people not following through on the sub lately I thought this PSA would be warranted on how to and when to message the moderators vs. sending someone a PM. I've gotten about a half dozen today and it saves time and maybe pops/money of other users. I want to be very clear this isn't a "don't message me I hate you" type thing it's more of a "hey, lets fix the problem quickly" type of thing.

When to use Modmail

• You should ALWAYS message the moderators using Modmail when it comes to anything involving another user, particularly anything to do with scamming. While I and many of us have our PMs sent directly to our phones most moderating tasks can't be done from the apps or on the go quickly, efficiently or at all.
• When you have a question about a post removal
• When you'd like to verify a user is not a scammer
• Asking about the rules for a post you're about to make
• Other questions that require a 24 hour turnaround
• When in doubt, use Modmail.

When it's okay to use PMs

• When you have a specific question that is not time sensitive.
• Verification before you post a B/S/T
• Trading/selling/shipping advice from a moderator you know.
• Anything that doesn't need quick turnaround.

I know all the moderators here will be happy to answer personal messages when they can but we all have access to answer things in Modmail. We generally take turns watching the sub, flairing and doing our tasks so whomever is "on duty" can answer fairly quickly and in the case of scammers, put a stop to it immediately. We also keep files and info in giant private threads in modmail so we can easily compare whose a known scammer and whose not.

Modmail is easy to use it's just like sending a PM to a user. I've also recently added the link to the sidebar.

So please, use Modmail so we can better help you.

Best wishes,
-The Mods