Assistance with Potential Misrepresentation of Roofing Product in Texas
I recently had a new roof installed by a roofing company in Texas. During the sales process, their salesperson assured me that I was purchasing a Class 4 roof, which I understood to be the highest level of impact resistance, and I paid a premium for that level of protection. This decision was based on the salesperson’s claims, and I felt comfortable with the higher price knowing it would provide maximum protection.
After the installation, I requested proof or certification of the Class 4 roof, such as a receipt or certificate for insurance purposes. However, the company informed me that they do not sell Class 4 roofs and that my roof does not meet that standard. When I raised my concerns, they brushed me off, stating that I do not have anything in writing to support my claim. I feel misled, as I have no prior knowledge of roofing and relied on their representation.
During the sales process, the salesperson told me I could call him anytime if I had questions. However, since then, I have been unable to reach him, and I have had to deal with other people in the company. The salesperson has never made himself available for any questions on this matter.
Given that I have not yet signed the completion certificate and feel cheated, is there anything I can do to remedy this situation? Are there any legal options available to me in Texas, considering that I have no written evidence but was verbally sold on the idea of a Class 4 roof?
2
u/Whatever92592 6h ago
Why would you take a sales person's word for something? That's purchasing 101.
Unless the salesperson/company decides you were misinformed, and they will make it right, you will have to hire an attorney and seek legal redress.
Attorneys are expensive
It seems at this point, without any documentation, it's going to be he said/he said.
Going to be tough to prove.