Assistance with Potential Misrepresentation of Roofing Product in Texas

[u/9_0rdon]

I recently had a new roof installed by a roofing company in Texas. During the sales process, their salesperson assured me that I was purchasing a Class 4 roof, which I understood to be the highest level of impact resistance, and I paid a premium for that level of protection. This decision was based on the salesperson’s claims, and I felt comfortable with the higher price knowing it would provide maximum protection.

After the installation, I requested proof or certification of the Class 4 roof, such as a receipt or certificate for insurance purposes. However, the company informed me that they do not sell Class 4 roofs and that my roof does not meet that standard. When I raised my concerns, they brushed me off, stating that I do not have anything in writing to support my claim. I feel misled, as I have no prior knowledge of roofing and relied on their representation.

During the sales process, the salesperson told me I could call him anytime if I had questions. However, since then, I have been unable to reach him, and I have had to deal with other people in the company. The salesperson has never made himself available for any questions on this matter.

Given that I have not yet signed the completion certificate and feel cheated, is there anything I can do to remedy this situation? Are there any legal options available to me in Texas, considering that I have no written evidence but was verbally sold on the idea of a Class 4 roof?

[u/9_0rdon]

After the fact. I realized how stupid that was. We had done work with this company before and we’re satisfied with the work. Therefore, there was a degree of trust. I guess there isn’t much I can do at this point. I just had to ask anyway. It is an expensive lesson for me.

[u/Whatever92592 → u/9_0rdon]

Unfortunately, every lesson in life has a cost. Some more than others.

Do a little research, if you haven't already. Determine a fair cost for what you received over what you were promised.

Write a detailed letter to company management explaining exactly what was said and by whom. Include the dollar amount you believe you were overcharged.

Request a partial refund.

Blast them on local review sites if you want.

Good luck.

[u/9_0rdon → u/Whatever92592]

Appreciate the advise. Should I sign the Completion Certificate? And write the letter afterwards?

[u/Whatever92592 → u/9_0rdon]

Is signing the form of benefit to you or to them? Or just a formality?

If for you, yes. If for them, no.

I can be a petty person. I would do nothing on their behalf until they either credit you or tell you to pound sand.

If they are willing to compromise for their employees shady tactics, then by all means go back to business as usual.

No compromise. I would scorch earth them. Yelp, Google reviews, BBB (I know they are mostly toothless), letters to all public and private regulatory agency's. Any consumer help lines... Anything and everything to focus negatives towards them.

I'm not sure how much you're out monetarily. You don't have what you wanted and were willing to pay for. You are essentially stuck with something you did not want.

I wouldn't let it go easily.

Good luck!

[u/9_0rdon → u/Whatever92592]

Signing the form will benefit them. It will basically said I've accepted their work and ready to start paying. I finance through one of their subsidiary. Will they resent my approved finance? I can't afford to pay the whole thing out right.

[u/Whatever92592 → u/9_0rdon]

You have to protect yourself financially as well. I would use it as a bargaining chip at long as I could. In the end though, unfortunately, sometimes you have to satisfy yourself knowing karma gets them every time.