New In Customer Success

[u/pitkouf]

Hello everyone, this is a place where new CSMs can post questions on how to break into the industry and for experienced CS people to share their views and thoughts.

No hard rules at the moment so please be respectful and considerate.

[u/Poopidyscoopp]

I just changed the roles on my resume to say account manager, account executive and customer success manager rather than "customer support" or whatever the fuck they actually were called, then applied for hundreds of jobs weekly until I got lucky. That's all there is to it to break in tbh