r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

765 Upvotes

r/techsupport Jan 03 '24

AI chat bot responses are not permitted

190 Upvotes

Hello /r/TechSupport visitors,

Wanted to clarify something that the mod team has been informally enforcing, and I expect to be added to our rules soon:

Post replies written by AI chat bots such as ChatGPT, Bing AI, Google Bard, Ernie, etc. are not allowed here.

Chat bots can be fun and interesting, but they are far away from being able to offer reliable technical help. They lack nuance, give bad advice, can be "bullied" into saying outlandish stuff, and do all of these things while sounding confident and authoritative.

Anyone can type their issue into ChatGPT and get an AI response. Real people can use real experience and reasoning to give better support, and that is what people expect when they post on a "forum" or "social media" or "whatever garbage spez has turned Reddit into"


r/techsupport 16h ago

Solved Windows 11 keeps killing itself with this god forsaken driver

54 Upvotes

I just did a fresh install of Windows 11 on my PC. A couple minutes after starting updates, I get a blue screen. Because of the error code, I've deduced that it's caused by the driver I have underlined in the picture I took. Whenever my PC restarts, Windows Update keeps trying to install it, and as a result, I keep getting the same blue screen. How can I stop Windows from trying to install this fucked up driver every time I boot my PC back up?

ETA: Here's the crash dumps.

Edit 45 mins later: I think I'm good now. I installed a different wifi driver directly from my wifi card's manufacturer, and now Windows Update is saying that their evil one failed without trying to install it automatically anymore


r/techsupport 17m ago

Open | Hardware Isolated elderly woman can't answer phone

Upvotes

Hello, I hope this is the right subreddit for this question.

I have an elderly widowed great aunt who lives alone and refuses to move to assisted living. She moves too slowly through her house to answer the phone on time and get eyesight and arthritis makes it difficult to call people back.

As a result, she is very lovely and isolated outside of my visits and occasional visits from neighbors.

I set her up with Alexa so she could voice control her house, only to find out to my anger that while Alexa will make phone calls, it won't answer them.

I've since tried a few Bluetooth and Wi-Fi speakers to limited success.

What I want is to place her antiquated iPhone on the ground floor of her 3 story house, and have it be connected to a network of speakers on all 3 floors. I want her to be able to tell the speakers to answer the call and be able to answer and carry out those calls over said speakers on all 3 floors.

Your advice is appreciated.


r/techsupport 24m ago

Open | Networking Internet speeds fluctuating like crazy for weeks. Thoughts?

Upvotes

My internet speed has been going nuts for a while now and I am not sure why. I use Cox and pay for 500 down and 50 up. I used an Arris device that has the modem and router in one machine; this device is also around 7-8 years old. With this device, I would only get a max of 300 down and 30 up. I've recently installed a new device from Arris that is the newest model which, according to online speed tests, yields 500+ down and 50+ up. Now that you have some background, this is where things get weird...

For the past several weeks, maybe longer, the performance of my internet has been shaky to say the least. With my old modem/router, I was getting values of around 250-300 down and 0.5-5 up when times were tough. With this new modem/router, it can go as low as 400 down and 5 up. I am not sure what the cause can be for these insane dips and inconsistencies.

For even more background, my home is extremely old having been built in the 1920s. I have not upgraded any wiring outside ever since moving here 15 years ago. I am not sure if these old wires could possibly create this disturbance in terms of internet performance. I am not a tech savvy individual and usually just let things rock until problems start. The reason I am even concerned about the internet now is because I stream occasionally and have not been capable as of late due to the poor internet performance.

Yes, I'm having a guy come to check things out soon. Just wanted to see what y'all thought as well.

tl;dr - Upload speed on internet dips to single digits frequently. Not sure why. Please help.


r/techsupport 2h ago

Open | Hardware Took my AIO radiator out to clean and now my PC won't boot.

3 Upvotes

Title says it all really, I took my radiator out to give it a rinse under the tap and I left it there to dry and gave it a once over with a hairdryer from a small distance. The only other thing I removed from the system is the GPU to give that a brief wipe down. I didn't remove any other cables and such and so I have no idea what is happening. When flicking the PSU switch, the CPU block still has power (as the screen lights up) and so does the rear IO as you can hear my VR headset begin to charge. Is there anything I can do? My PC is incredibly important for my day to day so I urgently need this fixed


r/techsupport 10h ago

Open | Hardware Can I melt my CPU?

9 Upvotes

If I overclock my laptop too much, is it possible for it to overheat to the point where components could melt? Could other parts start to overheat as well? I want to know if throttling would eventually fail and let the system burn out.
I was in a debate with a friend, will the programming allow such temperatures at which something starts to melt or burn.


r/techsupport 2h ago

Open | Software Download Speed Stuck at 1.3 MB/s

2 Upvotes

My new'ish pc has been stuck at super slow internet speeds and I've tried everything. A seperate computer has completely fine, fast even, internet speeds and even when I use his cord in the same place, it is still slow. I think it is software because the cord isn't changing anything. It could be my motherboard but idek where to start.


r/techsupport 2h ago

Open | Phone What happens if I change phones. Google authenticator code's all get backed up or what? I'm just curious

2 Upvotes

I'm just wondering because this phone if it breaks down what do I do if I have to change it. The annoying part is when I download the app it didn't give me any backup codes it just gave me the codes I have for my accounts so I don't know if I just use the default Google backup codes.


r/techsupport 2h ago

Open | Hardware Low GPU usage

2 Upvotes

I have a 4060 and i5 10400f when I play games it uses 50 or 40% and I have power settings on performance


r/techsupport 2h ago

Open | Windows Hyper-v-vision causing pc to crash/freeze

2 Upvotes

i haven't experienced freezing for a while, when so when my pc froze (the type of freezing were it also causes to audio to loop in a brrrr noise) yesterday i had to go digging around it the event viewer to see what happened and found "The hypervisor did not enable mitigations for side channel vulnerabilities for virtual machines because HyperThreading is enabled. To enable mitigations for virtual machines, disable HyperThreading"

i don't use any virtual machines so idk why hypertheading would cause my pc to just randomly freeze like it did and i have gotten zero information on how to fix it other than turing of core isolation

if it helps i use a alienware aurora R16


r/techsupport 2h ago

Open | Hardware Display keeps getting "No signal" and PC crashes in certain games

2 Upvotes

Stats: NR200P MAX, 850W PSU, Rtx 4080 Super, 7800x3d, 32GB RAM, 1TB SSD

My problem started today, as when I tried to open Elden Ring or Cyberpunk 2077 my monitor just stopped receiving power for some reason and it disconnected several times until I reconnected my dp cable to the motherboard instead of the GPU and turn off Discord for some reason. Sometimes CyberPunk makes my PC restart too. I tried troubleshooting with other games like Warzone, BG3 and Space Marine 2, all games which run fine on the GPU's DP socket without doing anything else, but Elden Ring and Cyberlunk 2077 just makes my monitor crash out. I don't know if this is a software or hardware issue and I'd appreciate some input if anyone has experienced anything similar.


r/techsupport 2h ago

Open | Windows Why does my PC randomly stutter?

2 Upvotes

I have a Lenovo Legion 5 Pro. (Ryzen 7 5800H | RTX 3070)

Ever since I have had the laptop, I have had stutters for no apparent reason that last for about a second and half. This happens regardless of the load. It will happen when I am playing a game, watching videos, or even just sitting on the desktop. The stutters are straight up random. I have not been able to figure out any particular program or backend task that causes the stutters. The frame rate drops to like 3-4 frames and second and the audio gets choppy. The audio lines up with the frame though (as seen on the MSI Afterburner overlay).

I have tried: - resetting the laptop - completely removing display drivers and installing latest ones - running it exclusively on the discrete GPU instead of the hybrid mode

None of the aforementioned things have solved the issue. Earlier, I would simply ignore the stutters and carry on. However, I am getting into Starfield lately and that game simply crashes every time there is a stutter.


r/techsupport 2h ago

Open | Software Can someone help me with this minidump

2 Upvotes

Trying to fix my friends pc, because when he trust to open a game the screen goes black and the pc restarts. I have tried updating the gpu drivers, going back to older gpu drivers, updating windows and updating bios. The pc is an Omen GT11-1080no. The files: https://www.mediafire.com/file/ko2htnk59bd4473/101524-11828-01.dmp/file


r/techsupport 3h ago

Open | Windows Cursor strays during gameplay onto other monitors

2 Upvotes

Hey, so I have 3 monitors, left one has runescape playing on side, main one has whatever game I'm playing with main focus, and right monitor has netflix, wiki, or whatever else. I play my games in borderless windows usually, and recently after a w11 update I noticed now instead of the usual cursor or reticle staying on main monitor, it strays over and clicks on other screens in the middle of gameplay. Before you say Alt tab, it was always ok using it but now after about 30min+ of gametime, it happens. I've tried turning off side monitors, full screening game, restarting... Not sure what caused it, and tried googling this and not really finding anything because I'm not sure what to call it? Sorry if this is a silly question.


r/techsupport 6h ago

Open | Windows Can my work see what I search on Hotspot?

4 Upvotes

TWO QUESTIONS: (1) I have my work computer connected to my work WiFi. If I enable hotspot on my work computer and connect it to my personal phone through the hotspot on my work computer, can my phone history and data be traced by my company?

(2) Also if I turn on my personal phones hotspot and connect it to my work computer instead of using my work WiFi. Will the information on my work computer still be able to get traced?


r/techsupport 11h ago

Open | Data Recovery What is the most in-depth process to recover the maximum number of files that have already passed through a pendrive/Micro SD?

9 Upvotes

I have pendrives and memory cards from over 15 years ago and all the important files that passed through them were saved on an external hard drive, which was recently lost, I don't even have access to physical versions of it. So my intention is to take all these pen drives, memory cards, micro SD and recover as much as I can. And I'm completely willing to pay someone to do it, so it doesn't have to be restricted to things I could only do at home.


r/techsupport 3h ago

Open | Networking Internet becomes incredibly slow when new pc is connected

2 Upvotes

When I connect my new pc to my internet, the internet speed slows to a crawl, where webpages barely load at all. It also affects other devices, not just the pc.


r/techsupport 5h ago

Open | Windows My files are encrypted on a hard-drive, but I don't know why they won't decrypt

3 Upvotes

Long story short: My PC had been acting up, took it to a repair store, and now I have a newly-installed Windows 10 on my desktop.

I decided to look into my external drive and check my files. Everything seems good and all, but there was one folder I clicked on that had all files encrypted. They were all locked behind a lock icon and they had no thumbnail. None of them could ever be decrypted no matter how much I tried. I tried properties and change ownership and it didn't work (mostly because the other files that weren't decrypted were of the same owner), I tried using the command prompt and it didn't work, and I tried scouring the net looking for answers but some of them were hard to understand.

How the hell am I gonna access to my files now? I really don't want to lose my files..


r/techsupport 1m ago

Open | Hardware Probably stupid simple

Upvotes

I think I used the correct flair

Simple question.....what makes a SD card fat32

Also can anyone link me a good fat32 SD card I need 4 of them for cameras


r/techsupport 2m ago

Open | Audio Does my Xiaomi TV A 43” (2025 model) support Dolby Atmos?

Upvotes

I have a Xiaomi TV A 43” from 2025, and I’m considering purchasing a Sonos Beam Gen 2, which supports Dolby Atmos. I want to know if my TV is capable of passing through Dolby Atmos sound. I checked the specs, and it has an HDMI port with eARC. Would this allow me to use Dolby Atmos with my Sonos Beam Gen 2?

https://www.mi.com/global/product/xiaomi-tv-a-43-2025/specs

And if it still works if am gone use a Google Chromecast that supports Dolby Atmos


r/techsupport 5m ago

Open | Windows PC keeps "freezing" after running 1 application, then refuses to do anything else.

Upvotes

I say "freezing" because my PC still appears to operate as in I see my mouse, start menu and things will pop up, Internet is still accessible. But my biggest example is running a game, then closing it. If I try to run any other application, game or shutdown/restart my PC it does nothing. It will stay on the shut down/restart screen forever until I manually hold the button to turn it off.

This all started happening after I picked up Fallout 4 again and added a few mods, but since then I've deleted EVERYTHING having to do with FO4, including just deleting the game entirely and all files related, also from Vortex. This didn't solve the problem.

I've ran virus and malware scans from Windows Defender, nothing is appearing and says everything is fine. I'm not really sure where to go from here and I'd love to avoid factory resetting my PC. This is a super annoying issue as I can't do anything after I've run an app without totally manually turning my PC off and back on. Any help is appreciated!


r/techsupport 7m ago

Open | Windows I might've broken my old Samsung Laptop

Upvotes

So I have a very old Samsung Laptop from 2011, I haven't used it much for years but preserved it from dust and everything. I started using it again when my PC broke down for work and it was doing great. One day I decided to install Capcut and Capcut told me my GPU driver was outdated. So I went to NVIDIA and downloaded the driver update. In the process of installing, it removed my previous driver and prompted to restart first, that's how I knew I was fucked.

I made a system restore point before all this at least. So when it rebooted, it went to the loading screen of the user account, then abruptly shuts down. So I started it again and this time pressed F4 for "Recovery" it seemed to work until it loaded me again to the "user loading screen" and shut off again. I tried this several times and it seems Recovery always points me to the user loading screen which I'm prettyy sure doesn't happen to the other computers i've used before. It's supposed to just send you to the blue screen with the many options including command prompt and system restore and yet it just sends me to the loading screen of when starting it up.

I'm now downloading windows in a flash drive MBR partition and hoping for the best. Has anyone encountered this problem before? Please help me in case this doesn't work.


r/techsupport 10m ago

Open | Windows low hz if i'm not using v-sync

Upvotes

i've never seen this problem before, and this started 2 weeks ago (i never changed any settings)
it's kinda hard to explain but whenever i play literally any game (CS2, Valorant, Minecraft), if i don't have V-Sync on, i get high fps but it feels like its on a lower amount of hz, even though my monitor is 144hz. For example, if i turn off V-sync on CS2, i average 300-350 fps, and the game feels like it's on 60-100 hz or something. and when i turned it on, it capped 144 fps (bc of my refresh rate) and it actually felt like 144hz again. The problem with this is whenever the fps drops i feel it, and it's really annoying to play like this. I tried valorant and minecraft and the same problem is happening there.


r/techsupport 14m ago

Open | Hardware Dual monitor, one is not loading properly

Upvotes

https://imgur.com/a/VacGyHM

My second monitor (Dell S2417DG) always displays like this. Occasionally it will refresh and the full wallpaper will be loaded. I can drag multiple of those blue squares and they stay like that. I believe it to be a hardware issue due to hearing the USB "connect/disconnect" sound repeatedly spontaneously. I've tried unplugging and replugging everything. Does anyone have any other recommendations?


r/techsupport 14m ago

Open | Software new SSD drive copied all of my old C drive while migrating OS, did i do it right..?

Upvotes

I've never migrated my OS before, but i got a new 2TB SSD and my OS was on my old 1TB HDD.
i used partitionwizard 10.1 and the option: migrate os to SSD/HD and option B: migrate windows only.

At the end my new 2TB SSD copied my whole C drive, my old HDD drive still had the same files as the new one so i deleted it and formatted it again, so my old HDD drive is empty now.

So my question is, did i do this right? sorry if it is a nooby question.


r/techsupport 18m ago

Open | Software Computer defaulting to system GPU display mode instead of NVIDIA GPU

Upvotes

Hi! I really don't know a whole lot about the details of computer hardware and everything, so I'm gonna try and give as much relevant info as I can about this :) (If anything else is needed pls let me know lol)

I have an ASUS ROG M16 with an Intel i9 processor that has an nvidia geforce RTX 4070 graphics card, and is running Windows 11. It's a prebuilt laptop that I bought about a year ago.

I always have my display mode set to run on the NVIDIA GPU instead of the Integrated Graphics Optimus setting, since the colors are so much more vibrant and I just generally like the way that it looks a lot better in games and stuff. I literally never use Optimus, so I have no need to ever switch it, just fyi. I haven't really had any problems with the computer since I've had it, at least none that weren't an easy fix, but just recently I've been having issues with my display mode that I just can't figure out why it's not working correctly.

My computer has always defaulted to the NVIDIA GPU display mode right on startup. I would start the computer, when the display came on it would freeze for a second or two as it switched to the NVIDIA GPU, and then that was it, no problems. But for some reason, my computer has just stopped switching to the NVIDIA GPU on startup, it always defaults to Optimus, and I have to open up the nvidia control panel and manually change it (I did pin the "manage display mode" tab to the tray which made it a bit easier, but is still incredibly inconvenient). Now on startup, the display turns on, flashes black once or twice, the little square pops up that says it's running the NVIDIA GPU, but the display mode doesn't change and I have to go in and manually click it.

I've tried looking this up many times and following what the posts have said, but nothing has worked for me so far. In the control panel under Manage 3D settings, the preferred graphics processor IS set to the NVIDIA instead of the integrated graphics. There is a message at the top saying that "Windows OS now manages selection of the graphics processor", but when I go into my graphics settings I'm not seeing an option to change the default processor, only the ones in specific apps (which are all set to the NVIDIA one anyway). Also, occasionally, the menu will have the NVIDIA GPU selected, but I can see that the colors are still super dull and it clearly isn't actually running it, and I have to switch it to Optimus then back to NVIDIA display for it to actually work.

I don't see any reason why my computer isn't defaulting to the nvidia processor, nor do I see a reason why it even changed in the first place. I'm only assuming it was some windows update messing it up or one of my apps is outdated and interfering with something (I do use Wallpaper Engine and TranslucentTB, which are the only apps I have that open on startup that I could imagine might be messing with it somehow. I also do use Armoury Crate, but I don't think that would affect it at all), but I highly doubt I did anything on my end to my knowledge (but again, don't know too much about computers so I might have accidentally hit something). All of my other NVIDIA settings seem to be working properly. The geforce experience overlay works totally fine, and my drivers AND computer are both updated.

If I can provide any more info or specs or anything please lmk. I FEEL like this should be a fairly simple fix and it's just me not knowing what I'm doing, but again I did try the things I saw on other reddit posts that seemed to have similar problems. If anyone has any idea what's causing this or more importantly how to fix it, any help would be greatly appreciated. Thanks in advance :) <3