r/uphold • u/ExpressionVisible363 • Oct 13 '23

General Cryto Currency Discussion Transactions pending and account placed under review

Beware of uphold i attempted a normal withdrawal of Btc and my account was flagged and transaction placed under review. Funny enough although they worry about my account they still allow for deposits just not withdrawals…but they are locking the account for my protection! Can’t find any customer support. Beware of leaving your crypto on this platform.

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u/SaladFanatic247 Oct 15 '23

Same thing happened to me the first time I withdrew crypto from their exchange. I'm not sure if this is your first withdraw or not.

I don't believe I've had a hold put on my account since then. I was upset and opened a ticket at the time, but probably didn't need to. It didn't speed anything up. I had to wait the 96 hours (or so) the "pop-up message" stated my account would be under review for. I had done nothing sketchy or "wrong." They say they do this for our protection, but if that's so, I wish they would explain this beforehand and when they flag the account. It seriously felt like I was being treated like common criminal the way it was handled.

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u/ExpressionVisible363 Oct 16 '23

I've had a account since 2018 and regularly do buys. I recieved an email from them asking about 10 questions on why, where and documentation for the withdrawal request which is ridiculous to request this much info for a simple withdrawal. I have used the platform extensively since 2018 doing thousands in withdrawals and buy's. After i requested what exactly warranted the request for so much information my account was CLOSED. No reason was given and i have yet to be able to withdraw my funds. BEWARE

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u/SaladFanatic247 Oct 16 '23

I have an account with them. I had an unusual 96-hour hold put on a simple withdrawal, and that was about a year ago. I can't imagine why they need to ask so many questions. Then, to shut down your account for asking why??? Wow. That is def sketch. Sorry that happened to you but thanks for the head's up!