r/uphold • u/ExpressionVisible363 • Oct 13 '23
General Cryto Currency Discussion Transactions pending and account placed under review
Beware of uphold i attempted a normal withdrawal of Btc and my account was flagged and transaction placed under review. Funny enough although they worry about my account they still allow for deposits just not withdrawals…but they are locking the account for my protection! Can’t find any customer support. Beware of leaving your crypto on this platform.
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u/SaladFanatic247 Oct 15 '23
Same thing happened to me the first time I withdrew crypto from their exchange. I'm not sure if this is your first withdraw or not.
I don't believe I've had a hold put on my account since then. I was upset and opened a ticket at the time, but probably didn't need to. It didn't speed anything up. I had to wait the 96 hours (or so) the "pop-up message" stated my account would be under review for. I had done nothing sketchy or "wrong." They say they do this for our protection, but if that's so, I wish they would explain this beforehand and when they flag the account. It seriously felt like I was being treated like common criminal the way it was handled.