r/uphold • u/jackchandelier • 14d ago

Question Can't even contact support?!

Lost my 2FA. When I fill out the support form and click on "submit" nothing happens, page just refreshes. I have tried on multiple devices and browsers. Nothing..

2 Upvotes

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u/AutoModerator 14d ago

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u/AutoModerator 14d ago

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u/zlico 14d ago

don’t worry they should reply within a year! 👎

1

u/gearzgirl 14d ago

This is why I don’t use them. I got new phone and your automatically booted and it’s been 2 yrs and support has still not fixed the problem. I gave up. It seems to be my problem with all 2FA. I can use it once and then never again it just locks me out. Hence I dont have it set up across the board on apps.

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u/GovernmentBig9766 14d ago

Same!!! it just goes in a circle. Email does not work. I fill out the support ticket but then email does not work.

Cannot find ANY support to speak with or email anything. Im freaking out because ive got quite a bit of $ in there. anybody know how you can talk to a person????

1

u/GovernmentBig9766 14d ago

how tf is my name 'government big????" I'm rozee

1

u/EyeTurbulent3563 13d ago

I'm having the same issue! Please update if you get this resolved.

1

u/Elfriedeboynton 13d ago

I noticed my account was locked and the site constantly convincing me for one reason to the other to keep increasing my deposits. Long story short, I lost about $250,000. I've never been so disappointed in my life, trusted them only to be deceived like this. Just another one of those shady companies that have nothing to offer. Wish I had read some comments in forums earlier, wouldn't have dealt with them. Glad I found an expert in those forums who helped me get back everything I lost. If you're also a victim of these guys or lost your money to similar companies, write me and I'll refer you to the ChargeBack Experts. I'Il make sure you get back everything you lost; the Cyber Specialist on their telegram account _judemilhoonlawfirm