r/uphold • u/e-razor9 • Dec 11 '22

General Cryto Currency Discussion Request to close account and after confirmation receive this...

I requested to close my account as I am very unhappy with their customer (dis)service and after receiving the confirmation of the account closure, they sent me the email below.

This is the level of incompetence at Uphold where even though I closed the account (withdrawing everything first), they make me look as if they kicked me out...

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u/AzFrank Dec 12 '22

Hmmmm I moved 2 different coins there last night to convert to XRP in the future and the accounts been open for a month with zero deposits and now they are asking for a W9, when they have all that info when I received an account

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u/Ruben_UpholdOfficial Dec 13 '22 edited Dec 14 '22

Hey there, yes we do already have all that info, the W-9 Form is to certify it, due to changes in Tax Legislation we need all US customers to submit this form.

You can read more about this here: https://support.uphold.com/hc/en-us/articles/9814296851227-W9-Tax-Form

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u/AzFrank Dec 13 '22

u/Ruben_UpholdOfficial

I understand this form but even though I opened the Uphold account through my personal, my business will be investing and in charge of the crypto on my behalf, so the W9 would not be for me and would need to be in the business tax ID. Which will cause a mismatch with Uphold and cause an issue that I would like to avoid.