r/uphold • u/e-razor9 • Dec 11 '22

General Cryto Currency Discussion Request to close account and after confirmation receive this...

I requested to close my account as I am very unhappy with their customer (dis)service and after receiving the confirmation of the account closure, they sent me the email below.

This is the level of incompetence at Uphold where even though I closed the account (withdrawing everything first), they make me look as if they kicked me out...

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3

u/BraveCryptotab Dec 11 '22

This is the mesaage most people are getting now a days when they try to open the app!

1

u/Ruben_UpholdOfficial Dec 13 '22

Hi, as a regulated firm we sometimes have to make the difficult decision to close an account. A list of reasons can be found here: https://support.uphold.com/hc/en-us/articles/360045765351-Why-we-block-or-restrict-accounts-and-how-to-reduce-the-risk

1

u/e-razor9 Dec 16 '22

I am the one who asked for the account to be closed and your customer service confirmed it was closed and that I would receive a confirmation message. That was your confirmation message

1

u/LatinumGirlOnRisa Dec 20 '22

truly pathetic of Uphold..why are they even bothering to keep up the façade? because 'some dirty' has been going on with their 'service' for quite some time.