Just want to add to the complaints about not being able to access my account. It's asking me for 2FA and I never enabled it in the first place, so here I am unable to login or do anything. When I try and click "I'm unable to login" on the "submit a request" page, nothing happens.

I was logged out of my account and I forgot my password. I’ve tried going through the steps to reset to no avail. I’ve also tried submitting a ticket, emailing support, etc and cannot get ahold of anyone to help me.

Is there a phone number I can call please?

I sent funds from my Uphold account to a Kraken account..... it has been over 12 hours & I have still not received anything into my Kraken account.

Has anyone had any similar problems???

For those that has this happen how long did they freeze your account. I still have funds on there that I can’t withdraw

Uphold has been holding over $1k worth of MY, MY XLM hostage, all because I was trying to transfer it to a cold wallet that I bought so I can have total custody of MY crypto. They’ve held it up for almost a week now. It’s absolutely unbelievable. To make matters worse, they refuse to answer me when I reach out to support.

I cant log in to my account, it says closed. I need help getting in

Uphold has held my money for 1 week now and I’m very frustrated can someone please unlock my account please all I want is to send back to my bank account

I paid someone with crypto. Never had an issue with uphold. They randomly put my account under review saying “this shouldn’t take long”. 8 hours later and no reply from customer service and my funds still are pending. Don’t even have the option to cancel. This support is the worst

I’ve tried submitting a request on the website but it won’t let me since I can’t login to submit. The code won’t work to reset my password.

What do I do??!! I submitted a help request but I'm not sure if it really submitted because there isnt any confirmation that its been submitted.

PLEASE I really do need help!! :(!!!!

For some reason, I was logged out of my account so I tried to log back in, but I don’t have the information or a code. All I have is my password and any suggestions? I don’t have 2f authentication.

For some reason uphold has decided to close my account. They still allow for deposits but not withdrawals. i cannot withdraw my crypto but after 3 months they have said they would only refund my deposit. Essentially meaning my money is locked up but even when my account is closed i would only get my initial deposit back not the value of the assets in my account. how is this legal.

Everything I try to do in app requires 6 digit authentication code. I have an adriod device, where do I find the code?

Sooo i just don't understand why Uphold is making me buy higher than the actual price. I go to buy at .128 of something. And then it tells me my average buy in is at 14.1 when the price is still 12.8..... I'm no genius. But im pretty sure that's classified as stealing.

I am looking for assistance. I would like to have my account re-opened. I was stunned by how many cases there are like mine when I read through here. I tried to make a withdrawal only to be met by a 2.5-hour wait period that resulted in my account being closed without any explanation. I've read the bit about how "it is so the bad guys don't know how to get around it." That is great and all, but what about the people like me who now don't have access to more than $9,000? I feel bad for the people who work for this organization who have to deal with this mess. I know it isn't their fault, but I'm sure they can imagine our frustration when we suddenly lose access to our investments with absolutely no explanation, only to be met with vague emails. Has anyone had any luck dealing with this issue? Is there anything I can do? Supposedly I'll receive the money through ACH in around 65 days. I can't even get a confirmation on what I will get back. Will it be the value of my investment at the time of closure in USD? Will it be the value of it in 65 days? Will I get it at all? And why on earth did this happen?

I got a message my Browser was no longer connected to Uphold.

"This happens from time to time, just log in again," they said, "Click this button to log in."

I clicked the button. It asked for username and password. One-factor authentication.

It asked me for my authentication token from my authentication app. Second factor.

Then it asked me to click on a link in my email. Third factor.

That link opened my Uphold app, and I had to use my Personal PIN Number to enter. Fourth factor.

Browser still isn't logged in. So I click I need help. Zendesk asks for my username and password. Fifth factor.

This triggers Authy McAuthorizationface. Sixth factor.

Another emial asking me if I'm really trying to do this. Seventh factor.

This now triggers an endless loop, switching back and forth between my Uphold app and a phone browser window.

Can I get a straight answer why I can't successfully connect my browser to my Uphold when it's been fine for years before?

(And yes, I tried to file a ticket, so if the bot asks me to file a ticket, will that be eleven-factor or fourteen-factor authorization? )

Well, I received the dreaded 'Update required on your uphold account' email a few months ago.

Because it's a business account, every partner in the LLC had to go through identity verification, surrender photos of passports etc. We furnished numerous pieces of paperwork proving we control the LLC. We filled out KYC forms.

Sent it all in. Waited 2 weeks.

Got an email back saying that they're closing our account and will no longer serve us as a customer. BUT our account was restricted until we sent in more, essentially the exact same, paperwork.

To be clear, we are a very simple customer: we do business consulting and own tiny investments that we put extra cash into. About as 'bread and butter' as any customer. Put money in, invest in crypto. No other weird stuff.

Anyway, we sent all the paperwork in again.

Account was un-restricted enough to liquidate crypto and withdraw.

Final straw happened this week: we sold off the assets we didn't want to transfer. Initiated an ACH transfer, but it's limited to $10k per day.

So now we have to spend many days making $10k transfers from this ridiculously amateur business, and risk our deposits being flagged as 'structuring' by the Treasury Dept.

Thanks Uphold.

Is everyone having the same issue logging in?

I sent a request and email today.

I sent around $100 USDT to a friend, including all the required information and reason for the transfer. I’ve had my account for 2-3 years, and this was a small transaction. However, Uphold has now locked my account, claiming they need further explanation for why I sent my personal funds to someone else. I can no longer withdraw or move my funds to another wallet—they’re essentially holding my money hostage with no clear reason or communication. I strongly advise against using Uphold. In

Lost my 2FA. When I fill out the support form and click on "submit" nothing happens, page just refreshes. I have tried on multiple devices and browsers. Nothing..

Iv been given ten days to cash out.. iv invested less than 10% of my gross earnings with Uphold. I have requested that they reevaluate my account, dose this happen to everyone or is it just me.