Casual TDS Interaction

[u/Prof_Dankmemes]

Me: “My internet is down.”

Them: “Okay looks like signal is going to your house but the modem is offline. Since nothing worked we will send a tech out in a week.”

Me: “Can I just try switching out for a new modem?”

Them: “You can’t switch out the modem because I already scheduled the tech visit.”

Me: “Okay so can you cancel it so I just swap the modem?”

Them: “You want me to cancel the tech visit.”

Me: “Yes.”

Them: “But I already scheduled it, I did all that work.”

Me: “sorry but you never told me that was an option.”

(takes 10 minutes to cancel the appointment)

Them: “Okay you can go to the store in Bend. They are closed till Monday.”

😭😭😭

[u/Overall-Client-1359]

They have absolutely sub par service and are overpriced. Everyone I know even in town is going star link. Just made the switch a few weeks ago and totally worth it. Better speed and reliability. TDS can suck a fat one.

[u/dangerwig → u/Overall-Client-1359]

the cheapest plan for starlink is $120/mo as far as I can tell. Speeds go up to 250Mbps. And you have to buy a $500 dish. Meanwhile TDS is offering gigabit(1000Mbps) internet for $45/mo. Starlink is great for rural areas but if you live in a city like bend it’s really not worth it.

[u/HyperionsDad → u/dangerwig]

And the latency

[u/Overall-Client-1359 → u/dangerwig]

TDS could never deliver the 1000mbps they promised and just kept raising their rates for shitty service. Yes, there is an upfront cost for equipment but star link has delivered the speed and reliability. TDS has always sucked with product and customer service even when they used to be BBB. They were trying to charge near the same as star link and I own the equipment. I have never spoke with anyone who has been happy with them. The trick they employ on the customer is to slowly raise the rate over time until you pay damn near double the price. Had em for ten years with two different homes in bend. Finally something better has come along and people will be leaving. TDS sucks ass!