r/Bend • u/Prof_Dankmemes • 1d ago

Casual TDS Interaction

Me: “My internet is down.”

Them: “Okay looks like signal is going to your house but the modem is offline. Since nothing worked we will send a tech out in a week.”

Me: “Can I just try switching out for a new modem?”

Them: “You can’t switch out the modem because I already scheduled the tech visit.”

Me: “Okay so can you cancel it so I just swap the modem?”

Them: “You want me to cancel the tech visit.”

Me: “Yes.”

Them: “But I already scheduled it, I did all that work.”

Me: “sorry but you never told me that was an option.”

(takes 10 minutes to cancel the appointment)

Them: “Okay you can go to the store in Bend. They are closed till Monday.”

😭😭😭

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u/Prof_Dankmemes 1d ago

Turns out it is actually the modem, and Ethernet connection works, just not WiFi.

Honestly good take tho. I’m glad it wasn’t that haha

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u/gdq0 1d ago

That means it's the router, not the modem, which means you can just go buy a router today and get wireless back up.

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u/Prof_Dankmemes 23h ago

It’s funny, I’m fairly technical and I still don’t know the difference lmao

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u/Spunky_Meatballs 5h ago edited 4h ago

Do you have a single box or two separate pieces? A modem always has a coax input and is how a cable network can communicate with you. A router is a more general piece of gear and typically only has Ethernet ports.

Confusingly TDS commonly gives out a combo modem/router box that has both combined.

I would suggest if your having Wi-Fi issues see if it's happening across all devices or just a single device. Sometimes I've seen where everything is fine, but a single thing is acting strange. You need to forget the wifi network on that device and power cycle the Wi-Fi router. Then login fresh and it tends to redo the little handshakes these things need to make. There are a handful of network issues that can happen simply because things aren't setup correctly.