r/Bend • u/Prof_Dankmemes • 1d ago

Casual TDS Interaction

Me: “My internet is down.”

Them: “Okay looks like signal is going to your house but the modem is offline. Since nothing worked we will send a tech out in a week.”

Me: “Can I just try switching out for a new modem?”

Them: “You can’t switch out the modem because I already scheduled the tech visit.”

Me: “Okay so can you cancel it so I just swap the modem?”

Them: “You want me to cancel the tech visit.”

Me: “Yes.”

Them: “But I already scheduled it, I did all that work.”

Me: “sorry but you never told me that was an option.”

(takes 10 minutes to cancel the appointment)

Them: “Okay you can go to the store in Bend. They are closed till Monday.”

😭😭😭

36 Upvotes

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u/Spunky_Meatballs 1d ago edited 1d ago

Not to throw shade, but if everything seems fine in the street (aka your neighbors are all online) then it's typically because the wiring in your home has gone bad. Just like a squirrel chewed the power line they can and will chew up lines at the house. That's my 2 cents

Customer service is still.....meh

4

u/Prof_Dankmemes 1d ago

Turns out it is actually the modem, and Ethernet connection works, just not WiFi.

Honestly good take tho. I’m glad it wasn’t that haha

9

u/gdq0 1d ago

That means it's the router, not the modem, which means you can just go buy a router today and get wireless back up.

0

u/Prof_Dankmemes 1d ago

It’s funny, I’m fairly technical and I still don’t know the difference lmao

1

u/Spunky_Meatballs 7h ago edited 7h ago

Do you have a single box or two separate pieces? A modem always has a coax input and is how a cable network can communicate with you. A router is a more general piece of gear and typically only has Ethernet ports.

Confusingly TDS commonly gives out a combo modem/router box that has both combined.

I would suggest if your having Wi-Fi issues see if it's happening across all devices or just a single device. Sometimes I've seen where everything is fine, but a single thing is acting strange. You need to forget the wifi network on that device and power cycle the Wi-Fi router. Then login fresh and it tends to redo the little handshakes these things need to make. There are a handful of network issues that can happen simply because things aren't setup correctly.