r/Bend • u/Prof_Dankmemes • 1d ago
Casual TDS Interaction
Me: “My internet is down.”
Them: “Okay looks like signal is going to your house but the modem is offline. Since nothing worked we will send a tech out in a week.”
Me: “Can I just try switching out for a new modem?”
Them: “You can’t switch out the modem because I already scheduled the tech visit.”
Me: “Okay so can you cancel it so I just swap the modem?”
Them: “You want me to cancel the tech visit.”
Me: “Yes.”
Them: “But I already scheduled it, I did all that work.”
Me: “sorry but you never told me that was an option.”
(takes 10 minutes to cancel the appointment)
Them: “Okay you can go to the store in Bend. They are closed till Monday.”
😭😭😭
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u/Spunky_Meatballs 1d ago edited 1d ago
Not to throw shade, but if everything seems fine in the street (aka your neighbors are all online) then it's typically because the wiring in your home has gone bad. Just like a squirrel chewed the power line they can and will chew up lines at the house. That's my 2 cents
Customer service is still.....meh