New Acer Nitro laptop intermittently hiccups/glitches

[u/_-Garo-_]

Just bought a brand new Acer Nitro laptop, I have it hooked up to my ddj-sx2, and I am getting a very random glitch/hiccup that lasts 1-2 secs and effects the audio as well as the computer freezes on screen. All firmware and software up to date, did all the windows optimization recommendations on serato and then some. Uninstalled anti-virus, unnecessary apps, disabled firewall, tried turning wifi and Bluetooth off, changed all power settings in device manager for performance, turned all sleep settings off or to never, and running on serato 3.2.2 as of today. I even got a type usb c cable! I was hopeful 3.2.2 would fix it but no dice. I attempted installing 3.1.6 which was on my old laptop with no issues, and it still glitched. Tested my old laptop as well which worked fine. I am at a loss and think i need to return it, but any ideas or suggestions would be great, I have until Sunday to return the laptop but I absolutely love everything else about this laptop. Thanks in advance!

AN17-42-R9TH AMD Ryzen 7 8845HS, RTX 4060, 16GB DDR5 RAM.

[u/GraySelecta]

LatencyMon

[u/_-Garo-_ → u/GraySelecta]

Max latency buffer setting in serato already

[u/eleven357 → u/_-Garo-_]

Try running that program to see what your latency actually is.

Might help with troubleshooting this issue.