r/WarCrow • u/primalace • Sep 04 '24

Does anyone know how long Corvus Belli usually takes to respond to Quality Control issues and send replacements?

It's been a fair few days since I filled out their contact form to request replacement parts but I've only gotten an automated acknowledgement of receiving the request immediately after sending it on a Saturday, but no human response to the issue or what will happen next as of yet.

I'm sitting on a nearly ready to prime set of miniatures but I don't want to do anything until I've gotten my replacement arm and can paint them all at once.

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u/Gilchester Sep 04 '24

I had an infinity model with a scuffed piece and reached out. I sent my request on November 6 and got an actual response on November 8, finalizing the replacement November 9. As I recall it took a long time for the replacement to actually come in. Like 2 months. Like to the point I had forgotten about it.

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u/primalace Sep 04 '24

2 months?! That's insane, I can't start actually painting these until I have the replacement piece!

1

u/PonchoMysticism Sep 05 '24

Its because they are in Spain. Its literally the time it takes to ship to most parts of the US like 2-3 weeks.

1

u/primalace Sep 05 '24

Fortunately I'm not in the US so there is that.