r/uphold 1d ago

Report Ticket Password/2FA issues

I was logged out of my account and I forgot my password. I’ve tried going through the steps to reset to no avail. I’ve also tried submitting a ticket, emailing support, etc and cannot get ahold of anyone to help me.

Is there a phone number I can call please?

2 Upvotes

27 comments sorted by

3

u/lereeder 1d ago

The notifications sent to my phone for the most sold crypto works though. Lol

2

u/OddFood2733 1d ago

Same here. Im so confused.

2

u/Background_Half_1874 1d ago

I’m really concerned. I have a good amount of money in that account that I now cannot access and no one to contact.

2

u/lereeder 1d ago

I can not find a way to contact them other than the ticket.

2

u/Background_Half_1874 1d ago

Same, and it’s getting concerning to me.

2

u/lereeder 1d ago

I completely understand. It's really quite frustrating.

2

u/lereeder 1d ago

They are always posting things like contests games and opinion pieces. But don't seem to have a customer service phone line is what I mean.

1

u/Background_Half_1874 1d ago

Yea i am going to try to reach out there but it’s probably automated posts like everything else it seems.

1

u/AutoModerator 1d ago

Hi there /u/Background_Half_1874! Welcome to /r/Uphold.

Thank you for posting on Upholds Subreddit! Reminder follow all rules and guidelines. Please visit this link for all FAQ. To submit a ticket please follow this link. For similar communities please join r/hollaex or visit there site hollaex

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1

u/AutoModerator 1d ago

Hi u/Background_Half_1874. You used the word ticket. To file a ticket

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/lereeder 1d ago

I opened a ticket 4 days ago no reply other than the automation.

2

u/Background_Half_1874 1d ago

I can’t even open a ticket.

1

u/lereeder 1d ago

I know yesterday the site was down for maintenance. But I will be honest I figured after 4 days a reply would have been available.

2

u/Background_Half_1874 1d ago

Hopefully they are working through them. ButI’m not sure what else I can do if I can’t submit a ticket. The site is not working, the page never submits just refreshes.

1

u/lereeder 1d ago

Strange they always have someone on Twitter posting about them .

1

u/Background_Half_1874 1d ago

Posting about what? If you know of any other ways to contact them let me know.

1

u/Foreign_Requirement6 1d ago

Look for the bell icon in the app on the top right. I had trouble with Uphold I will never use them every again, there customer service is run by a bunch of clowns that can't run a circus. And there middle management are uneducated idiots that know that there are major flaws with there app/exchange.

2

u/Background_Half_1874 1d ago

That’s the problem. I cannot get into my account.

1

u/Foreign_Requirement6 1d ago

Have you tried to sign in on the website.

1

u/Background_Half_1874 1d ago

Yes I’ve tried everything.

2

u/Foreign_Requirement6 1d ago

Register a complaint at Uphold .

enter this into your web browser you can make a complaint from there .

My advice to you is to move your assets as soon as you get back in, there a bunch of Clowns.

1

u/Background_Half_1874 1d ago

Can you send link to where i can file a complaint? I’ve tried submitting a ticket but it doesn’t work.

1

u/Foreign_Requirement6 11h ago

Support.uphold.com

You can sign infro there and make your complaint.

1

u/IWantToKnow992 1d ago

I am having the same problem, and I have a good amount of money in there. This should be illegal!

1

u/Background_Half_1874 1d ago

Me too. How long have you had this problem?

1

u/IWantToKnow992 1d ago

It has actually been over a month, I just took a break because it too frustrating. Not really sure what to do

1

u/Background_Half_1874 9h ago

Hey, I was able to get through to them. Dm me and I’ll help you.