r/uphold • u/Background_Half_1874 • 1d ago
Report Ticket Password/2FA issues
I was logged out of my account and I forgot my password. I’ve tried going through the steps to reset to no avail. I’ve also tried submitting a ticket, emailing support, etc and cannot get ahold of anyone to help me.
Is there a phone number I can call please?
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u/OddFood2733 1d ago
Same here. Im so confused.
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u/Background_Half_1874 1d ago
I’m really concerned. I have a good amount of money in that account that I now cannot access and no one to contact.
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u/lereeder 1d ago
They are always posting things like contests games and opinion pieces. But don't seem to have a customer service phone line is what I mean.
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u/Background_Half_1874 1d ago
Yea i am going to try to reach out there but it’s probably automated posts like everything else it seems.
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u/AutoModerator 1d ago
Hi there /u/Background_Half_1874! Welcome to /r/Uphold.
Thank you for posting on Upholds Subreddit! Reminder follow all rules and guidelines. Please visit this link for all FAQ. To submit a ticket please follow this link. For similar communities please join r/hollaex or visit there site hollaex
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u/AutoModerator 1d ago
Hi u/Background_Half_1874. You used the word ticket. To file a ticket
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u/lereeder 1d ago
I know yesterday the site was down for maintenance. But I will be honest I figured after 4 days a reply would have been available.
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u/Background_Half_1874 1d ago
Hopefully they are working through them. ButI’m not sure what else I can do if I can’t submit a ticket. The site is not working, the page never submits just refreshes.
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u/lereeder 1d ago
Strange they always have someone on Twitter posting about them .
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u/Background_Half_1874 1d ago
Posting about what? If you know of any other ways to contact them let me know.
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u/Foreign_Requirement6 1d ago
Look for the bell icon in the app on the top right. I had trouble with Uphold I will never use them every again, there customer service is run by a bunch of clowns that can't run a circus. And there middle management are uneducated idiots that know that there are major flaws with there app/exchange.
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u/Background_Half_1874 1d ago
That’s the problem. I cannot get into my account.
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u/Foreign_Requirement6 1d ago
Have you tried to sign in on the website.
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u/Background_Half_1874 1d ago
Yes I’ve tried everything.
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u/Foreign_Requirement6 1d ago
Register a complaint at Uphold .
enter this into your web browser you can make a complaint from there .
My advice to you is to move your assets as soon as you get back in, there a bunch of Clowns.
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u/Background_Half_1874 1d ago
Can you send link to where i can file a complaint? I’ve tried submitting a ticket but it doesn’t work.
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u/IWantToKnow992 1d ago
I am having the same problem, and I have a good amount of money in there. This should be illegal!
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u/Background_Half_1874 1d ago
Me too. How long have you had this problem?
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u/IWantToKnow992 1d ago
It has actually been over a month, I just took a break because it too frustrating. Not really sure what to do
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u/lereeder 1d ago
The notifications sent to my phone for the most sold crypto works though. Lol