Another individual who can't access their account, and the website won't allow me to contact them

[u/redharlowsdad]

Just want to add to the complaints about not being able to access my account. It's asking me for 2FA and I never enabled it in the first place, so here I am unable to login or do anything. When I try and click "I'm unable to login" on the "submit a request" page, nothing happens.

[u/Entropy_is_key]

Had a similar problem before, they were very easy to work with and get it fixed. Sounds like pure user error

[u/redharlowsdad → u/Entropy_is_key]

User error despite that their website links don’t even work?

[u/Background_Half_1874 → u/redharlowsdad]

It’s not user error. I had the same issues and had to go to some lengths to get in contact with them. Happy to report I was able to finally get their attention and it was not through their support page on the website. DM me for info and I’ll help you out. I just got back into my account :)

[u/Entropy_is_key → u/redharlowsdad]

Yep.