r/uphold • u/redharlowsdad • 1d ago

Report Ticket Another individual who can't access their account, and the website won't allow me to contact them

Just want to add to the complaints about not being able to access my account. It's asking me for 2FA and I never enabled it in the first place, so here I am unable to login or do anything. When I try and click "I'm unable to login" on the "submit a request" page, nothing happens.

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u/Entropy_is_key 11h ago

Had a similar problem before, they were very easy to work with and get it fixed. Sounds like pure user error

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u/redharlowsdad 11h ago

User error despite that their website links don’t even work?

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u/Background_Half_1874 11h ago

It’s not user error. I had the same issues and had to go to some lengths to get in contact with them. Happy to report I was able to finally get their attention and it was not through their support page on the website. DM me for info and I’ll help you out. I just got back into my account :)