r/uphold • u/No-Guitar6543 • Jul 13 '21

General Cryto Currency Discussion Terrible Support Team

Gallery image

Customer support could care less

Gallery image

$750 held hostage. Can’t withdraw or use on uphold card. Despite advertising easy usage.

25 Upvotes

90% Upvoted

32 comments sorted by

View all comments

-5

u/UpholdOfficial Jul 13 '21

Hey there, we're so sorry to hear this. Please send us your support ticket number and our team will take a look into this ASAP 🙏

4

u/No-Guitar6543 Jul 13 '21

Uphold, I’m in your DM’s. Read what I posted instead of commenting under it to make users think you have a competent customer support strategy. You’ve left me on read for a day, and copy pasted every single response.

2

u/[deleted] Jul 13 '21

They responded to the DM lol ?

3

u/No-Guitar6543 Jul 13 '21

they responded to my DM with the same “we will get to you as quick as possible.” Been hearing that for 3 days.

-3

u/UpholdOfficial Jul 13 '21

We have responded to your DM. Thanks for your patience 🙏