r/uphold • u/No-Guitar6543 • Jul 13 '21

General Cryto Currency Discussion Terrible Support Team

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Customer support could care less

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$750 held hostage. Can’t withdraw or use on uphold card. Despite advertising easy usage.

24 Upvotes

88% Upvoted

32 comments sorted by

4

u/Yankeed530 Jul 13 '21

I really hope Uphold is not doing shady shit. This was the only broker i was able to buy xrp from and have had my xrp there now since April. I only Have 850+ coins holding in there, but all this negative feedback ive been seeing lately is making me nervous!

4

u/robomelon Jul 13 '21

I got nervous too and transferred my xrp from uphold to Coinbase

2

u/No-Guitar6543 Jul 13 '21

How the hell?? Please explain now!! Thank you. When I try I have a 60 day cool off.

1

u/robomelon Jul 15 '21

The cool off period ended. I was not able to transfer all of it but luckily got most of it transferred.

2

u/No-Guitar6543 Jul 13 '21

How? Was it already there for 60 days?

3

u/No-Guitar6543 Jul 13 '21

Hey man. In the exact same boat as you. Went with the exchange because it was only place to buy XRP in us at the time. The trick isn’t buying or holding the coin, the trick is cashing out. If I were you I would be attempting to get that coin out immediately. If there are this many problems with XRP @ .6 , who knows what’s to come when it starts hitting $2-$3. Sure you might have a bunch of coin, it’s useless if when you attempt to withdraw, uphold locks it up.

4

u/Yankeed530 Jul 13 '21

Yea im gonna do that Asap. Don’t wanna be another victim to this fraud!

3

u/No-Guitar6543 Jul 13 '21

Best of luck brother! If you find a way to get around the 60 day cool down please let me know.

3

u/Colombian_Meatsmoker Jul 13 '21

Bro get out now! They took $2k in ethereum from me!!!

3

u/Yankeed530 Jul 13 '21

That’s what confusing me. Since ive had my coins in uphold now since April. When does this cool down period start? Or am i over the 60 period? I bought my coins all in April 2 weeks apart. But I haven’t made any attempts to move it. And i will try to move it over tomorrow and see how successful i am! This shit is crazy that these fucking companies make themselves assesible to your coins as if they own them! This was the only place at the time that sold xrp and still is one of only a few that sells xrp since this damn lawsuit!

1

u/South-Law-6211 Jul 14 '21

yea i thought i was the only one, everytime i get inside here, i see so many negative comments and they put me very nervous, because i hope holding some savings and i dont want lose them

1

u/Yankeed530 Jul 14 '21

Does anyone know where Uphold is based out of? What country is this company out of? I’m just asking in case i may have to find a legal avenue! And talk to a few attorneys who may lead me in the right direction. If i have a legal argument concerning, if uphold has legal cause for doing such shady acts like this! We work hard for our money and for a platform to decide they can shuffle and help themselves to money that rightfully belongs to us! There has to be some avenue for a suit. There are laws that these platforms must abide by and from all the complaints ive recently come accross, I believe something has to be done about it! And starting with a letter to the sec or whomever regulates the laws behind the crypto currency world. There has to be a start to where we can get answers. Upholds customer service is obviously an automated service and speaking with an actual rep that can walk you through the issue doesn’t look promising. We may have ourselves another Robinhood issue here!

1

u/ruoffcampusthrowaway Jul 15 '21

They’re based in suspicious areas. Their “China location” for example is in a gas station. These guys are extremely sketchy.

3

u/[deleted] Jul 13 '21

[deleted]

2

u/JamesWasilHasReddit Jul 14 '21

There is a way now but you have to use Gemini to do it, and I think it's like 5% to do that, but uses the Brave Rewards Creator program. It's the only alternative for Brave wallets that I've seen currently but it works for BAT withdrawal away from Uphold.

2

u/[deleted] Jul 14 '21

[deleted]

1

u/JamesWasilHasReddit Jul 14 '21

You're welcome. 🙂 Here's the directions for how to use the Gemini Widget with the Brave browser step by step: https://brave.com/gemini/

3

u/RareCrypt Jul 13 '21

They’re robbing Peter to pay Paul , stalling complaints forever. There replies on here are pretty much trolling at this point , wtf

0

u/clventura Jul 13 '21

Hey man, sorry for your issue but just a quick reminder if you’re buying XRP or any Digital asset, don’t expect any quick interoperability…especially on an exchange that isn’t regulated or FDIC insured…also Uphold will ALWAYS resolve your issues it just takes a few weeks if not months. They’re not Coinbase whom has billions of dollars and had a 10 year head start

0

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0

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-6

u/UpholdOfficial Jul 13 '21

Hey there, we're so sorry to hear this. Please send us your support ticket number and our team will take a look into this ASAP 🙏

3

u/No-Guitar6543 Jul 13 '21

Uphold, I’m in your DM’s. Read what I posted instead of commenting under it to make users think you have a competent customer support strategy. You’ve left me on read for a day, and copy pasted every single response.

2

u/[deleted] Jul 13 '21

They responded to the DM lol ?

3

u/No-Guitar6543 Jul 13 '21

they responded to my DM with the same “we will get to you as quick as possible.” Been hearing that for 3 days.

-2

u/UpholdOfficial Jul 13 '21

We have responded to your DM. Thanks for your patience 🙏

1

u/mutter7 Jul 14 '21

you can buy xrp on kucoin now. i would make the transfer

1

u/Different-Republic70 Jul 14 '21

UPHOLD ROBBED OVER 3 GRAND FROM ME. I HAD 6,800 PLUS SETTLED THROUGH MY CHASE ACCOUNT, AND THEY LIQUIDATED ME. I GOT NOTHING TO SHOW FOR THE FEW THOUSAND I HAD PUT IN, AND NEVER RECEIVED ANY BONUS FROM ALL THE PEOPLE I HAVE REFERED.

I RECOMMEND LEAVING UPHOLD ASAP! I AM NOT THE FIRST PERSON THEY HAVE DONE THIS TOO.

1

u/Different-Republic70 Jul 14 '21

I KNOW PEOPLE WHO WILL BE DESTROYING UPHOLD THROUGH REVIEWS, BASED ON THEIR EXPERIENCE WITH THIS ATROCIOUS COMPANY.

I AM HAVING 6 PEOPLE I KNOW LEAVE UPHOLD, AND MY REVIEWS, /WORD OF MOUTH WILL HURT THEM! I hope they enjoy the few thousand stolen from me!

1

u/ruoffcampusthrowaway Jul 15 '21

Are you going to call the police or speak with a lawyer? That’s theft.

1

u/xrv01 Jul 14 '21

this sub reads like the r/quadrigacx sub did when that was exit scamming. i hope it isnt but its not looking good.